PRIVACY POLICY
Business Name: Praise Plumbing LTD
Location: Victoria, British Columbia
Effective Date: September 1st, 2025
1. OUR COMMITMENT
At Praise Plumbing LTD, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with British Columbia’s Personal Information Protection Act (PIPA).
2. INFORMATION WE COLLECT
We limit the collection of personal information to what is necessary to provide licensed plumbing services. This includes:
• Contact Information: Name, service address, billing address, phone number, and email address.
• Payment Information: Credit card details (processed via secure third-party processors), banking information for direct deposits, or cheque details.
• Property Details: Notes regarding access (gate codes, lockbox combinations), plumbing history, and photos of the work area required for estimates or documentation.
3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
• Service Delivery: To schedule appointments, visit your property, and perform plumbing repairs or installations.
• Billing & Accounting: To issue quotes, invoices, and process payments.
• Communication: To send appointment confirmations, reminders, and follow-ups regarding warranty or service quality.
• Safety: To alert our technicians to any specific site hazards or access requirements.
4. CONSENT
• Implied Consent: When you provide your address and contact details to schedule a service or request a quote, we consider this implied consent to use that data to fulfill that specific request.
• Express Consent: We will ask for your explicit permission before using your data for any other purpose, such as sending marketing newsletters or sharing a testimonial.
• Withdrawal: You may withdraw your consent at any time, subject to legal or contractual restrictions (e.g., we must keep transaction records for tax purposes).
5. SHARING & DISCLOSURE
We do not sell your personal information. We only share your information in the following limited circumstances:
• Service Providers: With trusted third parties who assist our business operations (e.g., payment processors like Stripe/Square, or cloud-based accounting software like QuickBooks/Xero). These providers are contractually obligated to protect your data.
• Sub-Contractors: If a specific job requires a sub-trade (e.g., restoration company, electrician), we will only share necessary contact and site details with your permission.
• Legal Obligations: If required by law, court order, or WorkSafeBC regulations.
6. DATA SECURITY
We take reasonable steps to protect your personal information from unauthorized access, loss, or theft:
• Digital Data: Stored on password-protected devices and secure, encrypted cloud servers.
• Physical Data: Any paper files (invoices/work orders) are stored in locked cabinets or secure office areas.
• Payment Data: We do not retain full credit card numbers on file locally; we use PCI-compliant payment gateways.
7. RETENTION OF INFORMATION
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements (e.g., Canada Revenue Agency requires us to keep financial records for 7 years). When no longer needed, data is securely destroyed or anonymized.
8. ACCESS & CORRECTION
You have the right to request access to the personal information we hold about you. If you believe any information is incorrect, you may request a correction.
• Please submit requests in writing to our Privacy Officer at the contact below. We will respond within 30 business days as required by BC law.
9. CONTACT US
If you have questions about this policy or how we handle your data, please contact our Privacy Officer:
Praise Plumbing LTD
Privacy Officer Jesse Patterson