FAQs
Are you a licensed and insured Plumber in Victoria?
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Yes! Praise Plumbing is fully licensed, Red Seal Certified and insured to operate through out the Greater Victoria area. We pride ourselves on meeting all local BC building codes.
Do you offer Emergency Plumbing Services in the Capital Regional District?
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Praise Plumbing understands that plumbing issues don’t follow a 9-to-5 schedule. We try to provide as much around the clock service as possible for emergency burst pipes and major leaks in Victoria, Langford, Saanich and surrounding areas.
Why is my water bill so high this month?
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A sudden spike in your CRD water bill is often caused by a running toilet, a leaking faucet or a silent underground pipe leak. We offer professional leak detection to help you stop wasting water and money.
Can you replace Poly-B and Cast Iron piping in older Victoria homes
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Absolutely. Praise Plumbing specialize in Poly-B and cast iron replacement and full-house repiping to ensure your home remains insurable and leak-free for years to come.
How often should I flush my hot water tank in our area?
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Praise Plumbing recommends flushing your hot water tank once a year. In Victoria, sediment and mineral build up can reduce efficiency and lead to premature tank failure.
How do I know if my Victoria home has Poly-B piping?
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Look for grey plastic pipes near your water heater or under sinks, often marked with "PB2110." Many homes in Greater Victoria built between 1978 and 1997 use Poly-B, which is prone to sudden leaks. We offer professional inspections to help you identify and replace these outdated systems with modern PEX.
Why does my water have a chemical taste or smell in Victoria?
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The Victoria water system uses chloramine for disinfection. While safe, many residents find it has a distinct taste or can be harsh on skin and hair. We install specialized water filtration systems designed to remove chloramine and provide bottled-quality water from every tap in your home.
How often should I flush my hot water tank in this region?
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We recommend a professional hot water tank flush at least once a year. Mineral sediment can build up in Victoria's heaters, reducing efficiency and leading to "rumbling" noises. Praise Plumbing offers a Free Hot Water Tank Flush to help local homeowners extend the life of their units.
What should I do if my drains are slow in an older home (Oak Bay/Saanich)?
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Slow drains in older Victoria homes are often caused by tree root intrusion, aging cast-iron pipes, clogs or build up of sediment like hair and grease. If a plunger doesn't work, avoid chemical cleaners which can corrode old pipes. Call Praise Plumbing as we can clear all in home drains.
Is it worth upgrading to a tankless water heater in BC?
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Yes, especially with rising energy costs. Tankless systems provide "on-demand" hot water and can save up to 70% on your heating bills. They are also ideal for Victoria's smaller utility closets and crawlspaces where space is at a premium.
Do you provide plumbing services for renovations in the West Shore?
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Yes! We specialize in plumbing for kitchen and bathroom renovations across Langford, Colwood, and Sooke. From adding a second sink to full-house repiping, we provide clear communication and reliable quotes for all local renovation projects.
Why does my water pressure drop during the summer in Victoria?
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In Greater Victoria, especially in higher-elevation areas like the Highlands or parts of Saanich, municipal water demand peaks in the summer. However, a sudden drop could also indicate a mineral build-up in older galvanized pipes or a failing pressure-reducing valve (PRV). We can test your PRV to ensure your home’s pressure remains consistent year-round.
What are the risks of "Kitec" plumbing in older West Shore homes?
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Kitec was commonly installed in Victoria between 1995 and 2007. It is known for premature corrosion and high failure rates. If you have blue and orange flexible piping, it may be Kitec. We recommend a professional inspection immediately, as most insurance companies now require Kitec replacement for coverage.
Does the City of Victoria offer rebates for high-efficiency water heaters?
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Yes! Many homeowners in the CRD are eligible for CleanBC Better Homes rebates (often up to $1,000) when switching to electric heat pump water heaters. As licensed contractors, we can help you select a qualifying model and ensure the installation meets the rebate requirements.
How can I prevent my outdoor pipes from freezing during a Victoria cold snap?
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While Victoria is temperate, we do get sudden freezes. We recommend disconnecting all garden hoses by October and installing insulated faucet covers. For pipes in unheated crawlspaces (common in older Esquimalt and Oak Bay homes), we provide professional pipe insulation and heat tape installation.
What is a "Perimeter Drain" and why does it matter for my Victoria basement?
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Victoria’s heavy winter rains put immense pressure on your home’s foundation. Perimeter drains (or "drain tiles") direct this water away. If you notice dampness in your basement or pooling water in your yard, your drains may be clogged with roots or silt. We provide camera inspections to locate blockages before they cause flooding.
Why is my toilet making a "hissing" or "running" sound?
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This is usually a sign of a leaking fill valve or a worn-out flapper. In Victoria, the subtle minerals in our water can cause these rubber parts to degrade over time. It may seem minor, but a running toilet can waste hundreds of liters of water a day. We can perform a quick "tune-up" to stop the noise and lower your utility bill.
Is it worth upgrading to a tankless water heater in BC?
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Yes, especially with rising energy costs. Tankless systems provide "on-demand" hot water and can save up to 70% on your heating bills. They are also ideal for Victoria's smaller utility closets and crawlspaces where space is at a premium.
Why do sewer lines in Victoria often fail or backup?
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Many local homes, particularly in older neighborhoods like Saanich and Esquimalt, still use clay or cast-iron sewer pipes. Over time, these develop small cracks that attract tree roots seeking moisture. Heavy Victoria rains can then overwhelm these compromised lines. We use hydro-jetting and camera inspections to clear roots and diagnose the health of your sewer main.
What is a "Backflow Preventer" and do I need one?
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A backflow preventer ensures that contaminated water (from irrigation or heating systems) doesn't flow backward into your clean drinking water. The CRD (Capital Regional District) requires these for all commercial properties and multi-unit residential buildings. If you have an underground sprinkler system, you likely need a backflow device tested annually to stay compliant with local bylaws.
My garbage disposal (garburator) is humming but not spinning; can it be fixed?
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A humming sound usually means the motor is receiving power but the internal blades are jammed by a hard object. While many jams can be cleared with a specialized wrench, if the unit is leaking from the bottom, it usually indicates a failed internal seal. In most cases, replacing an old garburator is more cost-effective than a complex motor repair.
Should I choose a gas or electric water heater for my Victoria home?
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Gas water heaters (natural gas or propane) generally heat water faster and have lower monthly operating costs in BC. However, electric water heaters have lower upfront installation costs and don't require venting. For the ultimate efficiency, many Victoria homeowners are now switching to Electric Heat Pump water heaters, which qualify for significant CleanBC rebates.
What causes a "sewer gas" smell in my bathroom or laundry room?
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This is often caused by a "dry P-trap." If a floor drain or guest shower isn't used for a long time, the water seal in the pipe evaporates, allowing sewer gases to enter the home. Simply pouring a liter of water down the drain usually fixes it. If the smell persists, you may have a cracked vent pipe which can require smoke test to locate, improper venting or improper drain piping which requires a professional to code correct.
Do I need a plumbing permit for a bathroom renovation in Victoria?
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Yes. According to Bylaw No. 17-113, a plumbing permit is required in the City of Victoria for adding or moving fixtures (sinks, toilets, showers) or altering water and sewer lines. At Praise Plumbing, we handle the permitting process for our renovation clients to ensure all work meets the 2024 BC Plumbing Code and passes inspection.
How do I know if my sump pump is ready for a Victoria winter?
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Your sump pump is your last line of defense against basement flooding during our "Atmospheric River" events. To test it, pour a bucket of water into the sump pit; the pump should activate and discharge the water quickly. If it makes a grinding noise or fails to start, it may need a new float switch or a full replacement before the rainy season begins.
How do I get started?
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Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.
What makes you different?
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We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.
You can reach us anytime via any call or email buttons as well as our number 250-580-4777. We aim to respond quickly—usually within one business day.
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How can I contact you?
How much does Partnership cost?
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The plan is $99.00 per year plus applicable taxes (GST & PST). The fee covers you for a full 12 months and automatically renews each year so you never lose your protection.
What is included in the Annual Inspection?
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This isn't just a quick glance. It is a full 1-Hour Service valued at $400. We check your water pressure (to protect your pipes), dye-test your toilets (to catch silent leaks), inspect your water heater, and tag your emergency shut-off valves.
If I move, can I take the Partnership plan with me?
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Yes! If you move within our Greater Victoria service area, we can transfer the plan to your new home. Alternatively, you can transfer it to the new buyers of your current home, adding value to your sale.
I thought you waived the call-out fee for everyone?
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We waive the $141 fee for non-members only if they proceed with the quoted work. If a non-member declines the work, the $141 fee applies. Praise Partners never pay this fee, regardless of whether they proceed with the work or not.
How do I know if I need a water main or a sewer main replacement?
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While both are underground, the symptoms are very different. A water main issue usually shows up as a sudden drop in water pressure or a spike in your CRD water bill. A Sewer main issue is usually more obvious and unpleasant—think gurgling drains, multiple fixtures backing up at once, or a persistent sewage smell in your yard. If you have an older home in Oak Bay or Fairfield, age is often the biggest indicator that it's time for an upgrade.
How much does it cost to replace a sewer main in Victoria, BC?
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n 2026, a full sewer main replacement in Victoria typically ranges from $4,000 to $9,000. The final price depends on the depth of your line, the amount of rocky soil we have to navigate, and the specific permit fees for your municipality (like Saanich or Esquimalt). Because we use traditional excavation, we provide a fixed quote that covers the entire process from digging to backfilling.
Why do you use traditional excavation instead of trenchless methods?
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In Victoria’s unique terrain, we’ve found that traditional excavation is often the most reliable "one-and-done" solution. It allows our Red Seal plumbers to see exactly what is happening underground, properly grade the new pipe to ensure a perfect slope, and bed the line in protective gravel or sand for waterlines. This is especially important for water mains to prevent future breaks caused by shifting soil or sharp rocks.
Does homeowners insurance cover water or sewer line replacement?
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Standard homeowners insurance typically covers the damage caused by a backup, but they often do not cover the cost of replacing the pipe itself if it failed due to age or tree roots. However, many insurance providers in BC now require proof of updated plumbing (like replacing old galvanized or Poly-B lines) to maintain your coverage. We provide full documentation of your new installation for your insurance records.
Will you handle the plumbing permits for the City of Victoria?
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Yes. Any alteration or replacement of a sanitary sewer or water service in Greater Victoria requires a plumbing permit under Bylaw No. 17-113. As a licensed and insured company, Praise Plumbing manages the entire permit and inspection process with your local municipality, ensuring your new system is fully code-compliant and registered.
How much does a plumber charge for a small repair in Victoria?
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In 2026, most professional plumbers in Victoria charge a service call fee plus labor. For common repairs like fixing a toilet or replacing a faucet, homeowners typically spend between $350 and $700. At Praise Plumbing, we believe in transparent, upfront pricing so you aren't surprised by the bill.
What should I do if a pipe bursts in my home?
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Immediately turn off your Main Water Shut-off Valve. In most Victoria homes, this is located in the basement, crawlspace, or near the front of the house where the water line enters. Once the water is off, call Praise Plumbing for emergency repair to minimize water damage.
Why does my toilet keep running?
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A running toilet is usually caused by a faulty flapper or a failing fill valve. While it seems minor, it is one of the leading causes of high water bills in the CRD.
Does Victoria have hard water?
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No, Victoria has very soft water (median value of 17.4 mg/L). You don't usually need a water softener here, but you do benefit from a carbon filter to remove the chlorine and minerals that affect taste.
How much does it cost to install a whole-house water filter in Victoria?
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In 2026, a professional whole-home filtration installation typically costs between $1,500 and $3,500, depending on the complexity of the system. Simple under-sink systems are more affordable, usually ranging from $400 to $800.
How often do I need to change my water filters?
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Most sediment and carbon filters in Victoria should be changed every 6 to 12 months. UV bulbs need to be replaced annually to remain effective at killing bacteria.
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What is the best water filter for Sooke Lake water?
For municipal water, a Whole-House Carbon Block system is the best value. It targets the specific chlorine and taste issues common in the CRD while allowing beneficial soft water to flow through.
Can a homeowner do their own plumbing in Victoria, BC?
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Yes, as long as you live in the home (it's a single-family dwelling) and you can prove to the city that you have sufficient code knowledge. You will still need to apply for a permit and pass all inspections. For multi-family buildings (condos/townhomes), a licensed Red Seal plumber is mandatory.
How much does a plumbing permit cost in Saanich?
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In 2026, Saanich charges a non-refundable application fee (approx. $50) plus a fee per fixture (approx. $10–$15 each). Total permit costs for a bathroom renovation usually land between $150 and $300.
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What happens if I renovate without a plumbing permit?
You may face "Stop Work" orders, double permit fees as a penalty, and potential issues with your home insurance. Most importantly, when you go to sell your home, the buyer’s inspector will check for permits; unpermitted work can devalue your home or kill a deal.
What is the best water filter for Sooke Lake water?
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For municipal water, a Whole-House Carbon Block system is the best value. It targets the specific chlorine and taste issues common in the CRD while allowing beneficial soft water to flow through.
How many inspections are required for a bathroom reno?
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Usually two: The Rough-in Inspection (before the drywall goes up) and the Final Inspection (once the fixtures are installed and running). Three inspections if there is underground plumbing.
Look near your hot water tank or under your sinks for flexible grey plastic tubing. If you see it, check the markings for "PB2110." This is a major red flag for insurance companies in 2026.
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Does my Victoria home have Poly-B piping?
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Why is my water pressure so low in my older Saanich home?
If you have galvanized steel pipes, the internal diameter is likely restricted by decades of rust scale. A "re-pipe" is usually the only permanent solution to restore full pressure.
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Is cast iron plumbing bad?
Not necessarily, but it has a lifespan of about 50–70 years. If your home was built before 1970, your cast iron stacks are likely nearing the end of their life and should be inspected with a camera.
Does sharing a wet wall really save that much money?
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Yes. In a typical Victoria renovation, keeping your fixtures on a shared wet wall can save between $1,500 and $3,500 in labor and materials compared to a layout where fixtures are scattered across different walls.
Why does a wet wall need to be 2x6 instead of 2x4?
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Standard 2x4 walls often don't have enough space for a 3-inch main waste stack and the necessary insulation or soundproofing. A 2x6 wall (a "plumbing wall") provides the depth needed to house everything safely and quietly.
Can I use the wet wall strategy in a basement suite?
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Absolutely. In fact, for Victoria basement suites, using a wet wall is almost mandatory to keep the project viable, as it minimizes the amount of concrete cutting required to lay new drain lines.
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Is a 'Wet Room' the same as a 'Wet Wall'?
No. A Wet Room is a bathroom where the entire floor is waterproofed and flush with the shower. A Wet Wall is a structural strategy for where the pipes go. You can (and should) use both in a modern Victoria reno!
Do I need a plumbing inspection before I start my renovation?
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While not legally required to start, a professional "Rough-in" inspection is mandatory before you close your walls. However, a pre-renovation audit by a Red Seal plumber can save you thousands by identifying if your existing drains can handle the new layout.
What is the most common mistake Victoria homeowners make during a reno?
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Buying fixtures before checking the plumbing. For example, buying a "wall-mount" faucet only to discover your wall isn't deep enough to house the valve, or picking a toilet with a "rough-in" size that doesn't match your existing floor drain.
How do I know if my contractor is licensed in Victoria?
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Always ask for their Business Licence number and proof of Liability Insurance. In BC, you should also verify that the plumber is Red Seal Certified, which ensures they are trained to the highest national standard.
How long does a plumbing permit take to get in Saanich?
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For simple residential renovations, permits are often issued within 5 to 10 business days through the digital portal, provided your drawings are complete and accurate.
Can I use Drano in my old Victoria pipes?
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We strongly recommend against it. Chemical cleaners are highly corrosive to older galvanized and cast iron pipes. The natural baking soda and vinegar method is much safer for your plumbing and the environment.
Does cleaning my faucet aerator void my warranty?
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No, most manufacturers consider aerator cleaning to be standard maintenance. Just be careful not to scratch the finish with your tools!
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When should I stop a DIY and call Praise Plumbing?
If you see water behind a wall, if you smell sewer gas, or if a "simple" clog doesn't clear after a few plunges, it’s time to call a Red Seal Professional.
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How do you test my electric water heater element?
With the power OFF, we disconnect the wires and use a multimeter set to Ohms. A healthy 4500W element should read between 12 and 13 ohms. If it shows "O.L" (Open Loop), the element is burnt out.
How much does it cost to flush a water heater in Victoria?
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A professional maintenance visit—including a tank flush, anode inspection, and safety check—typically ranges from $350 to $400. This is a small price compared to a premature tank failure.
It is possible, but they are often installed with an impact wrench at the factory and can be extremely difficult to remove without the right tools, the risk of tipping the tank or improper shut down which can result in damage or injury.
Can I replace an anode rod myself?
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Does Praise Plumbing offer a maintenance plan?
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Yes! Our $99 Praise Partner membership includes an annual plumbing inspection to ensure your water heater and home systems are always running at peak efficiency.
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How often should I flush my tankless water heater in Victoria?
For most homes in the CRD, once a year is the standard. However, if you have a large family or keep your water temperature very high, you may benefit from a flush every 6 to 9 months but yearly is certainly sufficient enough.
Yes. Most manufacturers require proof of professional maintenance to honor warranty claims on the heat exchanger. Failing to flush the unit can void your coverage.
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Will maintenance extend my tankless warranty?
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Can I use CLR or chemicals to flush my tankless heater?
No. Never use harsh chemicals or CLR. They can damage the internal seals and heat exchanger. Stick to 4 gallons of undiluted white vinegar for a safe and effective descale.
How long does a professional tankless service take?
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A proper maintenance visit takes about 1.5 to 2 hours. This allows for a full 60-minute flush while our plumber performs the air filter and sensor cleaning.
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Does a new water main actually increase water pressure?
While the city’s street pressure stays the same, a new, larger, and smoother pipe significantly increases the flow rate (volume). This means your pressure stays consistent even when multiple taps are running, which feels like a major pressure boost at the fixture.
Is it better to upgrade the water main before or after a renovation?
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Always before. Upgrading the main line ensures your new plumbing system has the capacity it needs. Plus, it prevents the heartbreak of having to dig up a newly landscaped yard or a fresh driveway later on.
What is the best material for a new water main in Victoria?
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We typically recommend 1-inch PEX. PEX is excellent for its flexibility and resistance to Victoria's occasionally shifting soil as well as long term durability.
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Will an upgrade help with my high water bills?
If your high bills are caused by a "silent" underground leak in a corroded galvanized pipe, then yes—a replacement will stop the water loss and immediately lower your monthly CRD costs.
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